Senior Community/Account Manager (Social Media)

Location: Casablanca, Morocco; hybrid work with an average of four days per week in the office

Company

hirify.global is a global creative company combining brand experience, customer experience, and commerce to build connected brands, as part of WPP.

What you will do

• Manage social media communities for key global brands in Morocco, including ongoing and real-time engagement, moderation, and customer care.
• Publish and manage social content, including asset uploads, tagging, and organic post setup in line with brand guidelines.
• Monitor brand sentiment, conversations, and trends to identify opportunities and potential issues.
• Analyze social media performance and provide actionable insights and recommendations.
• Support proactive crisis monitoring and management, escalating potential issues when needed.
• Collaborate with creative, content, strategy, and account teams to maintain a consistent brand presence.

Requirements

• 5+ years of experience in community management, social media, or content management, preferably in an agency environment.
• Strong understanding of social platforms, online communities, content trends, and digital culture.
• Experience managing social media for major brands.
• Strong analytical, communication, and organizational skills, with the ability to manage multiple priorities in a fast-paced environment.
• Fluency in French, English, and Arabic/Darija is required.

Culture & Benefits

• Hybrid work model with teams working in the office an average of four days per week.
• Collaborative environment focused on creativity, connection, and cross-functional teamwork.
• Flexibility and workplace accommodations can be discussed during the interview process.
• Equal opportunity workplace committed to respect, inclusion, and career progression.