Senior Engineer, Customer Quality Engineering (Semiconductor)

Location: Hsinchu City, Taiwan

Company

hirify.global operates a global customer quality organization supporting semiconductor products, customers, suppliers, and manufacturing teams.

What you will do

• Respond technically to customers regarding supported products and perform standard data analysis.
• Drive 8D investigations, root-cause analysis, problem solving, and corrective actions.
• Support change management, customer document reviews, voice-of-customer activities for NPI, internal audits, product support, and development programs.
• Collaborate with customers, suppliers, sales, manufacturing, product, supply chain, and quality teams across regions.
• Manage business process documentation, item tracking, performance reporting, and continuous improvement projects.
• Coordinate issues and projects across North American manufacturing facilities and Asian support teams and customers.

Requirements

• Bachelor’s degree or higher in Chemical, Mechanical, Electrical/Electronic Engineering, or a related technical field.
• Engineering experience in quality, process, equipment, or materials within the semiconductor industry.
• Experience with quality tools including Pareto analysis, FMEA, SPC, histograms, trend analysis, process mapping, design of experiments, cause-and-effect diagrams, and 8D problem solving.
• Experience managing customer and internal stakeholder issues, escalations, and projects focused on closing company-customer gaps.
• Verbal communication skills in English and Mandarin are required.
• Flexibility to work non-standard hours and alternate shifts across North America and Asia; travel of 10%–50% domestically and internationally is required.

Nice to have

• Experience with PVD, CVD, CMP, photo, etch, implant, BCD, or liquid, air, and gas filtration and purification.
• Experience working remotely with colleagues, customers, and suppliers through virtual meetings.
• Advanced skills in Microsoft Office and statistical software such as JMP or Minitab.

Culture & Benefits

• Work within a global, cross-functional customer quality team.
• Collaborate across multiple products, regions, customers, suppliers, and company functions.
• Operate according to PACE values: People and Teamwork, Accountability, Creativity and Innovation, and Excellence.
• Performance is evaluated through customer and hirify.global KPIs and stakeholder feedback.