Operations and Property Administrator (Property & Real Estate)

Location: Hybrid in Cebu City, Philippines; working hours are 7:00 AM–4:00 PM Philippine Time, aligned with 9:00 AM–6:00 PM AEST.

Company

hirify.global provides offshore administrative support to an established Australian commercial and retail property group managing office, retail, and industrial assets across several states.

What you will do

• Provide administrative and coordination support to Property Managers, Facilities Managers, and Asset Managers across an assigned property portfolio.
• Coordinate contractor attendance, maintenance works, service agreements, quotes, work orders, and contractor compliance requirements.
• Manage tenant enquiries and maintain tenant, supplier, lease, insurance, and bank guarantee records.
• Monitor portfolio diaries, shared inboxes, and assigned tasks, following up or escalating outstanding items.
• Support financial administration, including arrears follow-ups, tenant charges, recharges, rent reviews, budgets, reconciliations, and supplier invoices.
• Prepare correspondence, reports, quotes, invoices, lease files, and other documentation; conduct records audits and escalate compliance issues.

Requirements

• 2+ years of experience in property administration, facilities administration, customer administration, or a comparable coordination role.
• Strong written English is required for direct correspondence with commercial tenants and contractors.
• High accuracy, attention to detail, ownership, accountability, and the ability to follow defined processes and escalate issues appropriately.
• Working knowledge of Microsoft Outlook, Word, Excel, and Teams.
• Reliable home or office working environment with stable connectivity and availability for the stated Philippine and Australian time-zone schedule.
• Ability to manage routine, high-volume work and collaborate with an established offshore team.

Nice to have

• Experience with an Australian commercial property management platform.
• Experience with facilities management, work order, contractor compliance, SharePoint, or comparable document management platforms.
• Previous experience supporting an Australian commercial or retail property business.

Culture & Benefits

• HMO, dental, and life insurance for the employee and one dependent from day one.
• Uncapped placement incentives.
• Ongoing training and upskilling opportunities.
• Paid birthday, vacation, medical, and maternity leave, with up to six vacation days convertible to cash on the anniversary.
• Employee engagement activities including year-end parties, family days, and team-building events.