Senior Customer Success Manager (AI)

Location: Based in the Sydney, Australia office; willingness to travel to customer locations is required.

Company

hirify.global provides an AI-powered customer experience platform for voice and digital interactions, combining AI agents and human support on a single communications platform.

What you will do

• Lead post-sales activities for enterprise customers through relationship-building, product expertise, planning, and execution.
• Drive customer adoption, training, best-practice development, and measurable return on investment.
• Conduct business reviews and status calls, align on goals, and communicate performance metrics and insights.
• Understand customer business needs and recommend relevant product features and functionality.
• Manage escalations by documenting issues, facilitating status meetings, and coordinating cross-functional resolution.

Requirements

• 8+ years of Customer Success experience in a SaaS company.
• Knowledge of the telecommunications and contact center sectors, including UCaaS and CCaaS.
• Experience influencing C-level executives and managing large enterprise customers.
• Strong presentation, meeting facilitation, written communication, organizational, analytical, and problem-solving skills.
• Ability to influence internal and customer resources and work cross-departmentally.
• Must be based in the Sydney, Australia office and willing to travel to customer locations.

Nice to have

• Experience working in a dynamic startup environment.

Culture & Benefits

• Work on AI transformation in business communications and agentic AI products.
• Access to AI tools designed to amplify employee impact.
• Competitive salary and comprehensive benefits.
• Training programs and opportunities for professional growth.
• Inclusive offices designed to support collaboration and connection.