Starlink Customer Success Specialist (Starlink)

Location: Redmond, WA, United States. The role requires working across time zones when shipment, activation, or billing dates demand it.

Company

SpaceX develops technologies for space exploration and operates Starlink, a high-speed, low-latency satellite internet service.

What you will do

• Review orders for product, pricing, contract, commercial-term, and billing accuracy before system entry.
• Set up customer accounts for hardware shipment, service activation, and invoicing.
• Track shipments and activation dates, identify delays, and flag payment risks.
• Maintain systems and trackers covering status, risks, and pending actions.
• Reconcile past-due balances and unapplied cash, escalating issues with clear problem statements and next steps.
• Identify stalled customers, unused kits, excess demand, and inefficient process steps.

Requirements

• Bachelor’s degree or at least 2 years of professional experience in operations, customer support, or process coordination.
• Ability to manage high volumes of orders or tickets accurately.
• Clear communication and proactive escalation of problems.
• Experience with Excel, Salesforce, Smartsheet, or similar tools.
• Must meet U.S. ITAR eligibility requirements: U.S. citizenship or nationality, lawful permanent residence, refugee or asylee status, or eligibility to obtain the required U.S. Department of State authorization.

Nice to have

• Experience improving processes or trackers used by other people.
• Experience building lightweight operations automations or reporting.
• Experience using an AI coding tool such as Claude Cowork, Cursor, or Copilot to build a script, tracker, or workflow.

Culture & Benefits

• Individual contributor role focused on customer activations, billing, and operational execution.
• Responsibility for moving signed orders through to live, accurately billed accounts.
• Employment with SpaceX as an equal opportunity employer.