Compliance Issue Manager

Location: San Francisco, United States; in-office 5 days a week

Salary: $120,000–$160,000 annual starting salary, plus equity and benefits.

Company

hirify.global is a program manager that partners with FDIC- and OCC-regulated issuing banks to design and deliver co-branded credit and debit card programs.

What you will do

• Own the compliance issue inventory across card programs and bank partners, including intake, classification, root-cause analysis, timelines, status, chronology, and closure.
• Develop corrective action plans, document when consumer harm stopped, coordinate durable fixes with Engineering, Product, and Operations, and validate remediation before closure.
• Scope affected customer populations, design consumer remediation, coordinate payment execution with Finance and Operations, and reconcile outcomes.
• Prepare recurring issue reports for bank partners, the Compliance Committee, and the Board, and respond to examination and audit requests.
• Improve issue-management tooling and workflows, including automation, monitoring, preventive controls, and examination-ready documentation.

Requirements

• Strong critical thinking, evidence-based analysis, clear writing, and the ability to take problems from identification through verified resolution.
• Comfort working with data, checking contradictory numbers, managing numerous open items, and operating independently without a daily playbook.
• Ability to learn consumer compliance regulations, including Regulation Z, Regulation E, Regulation B, UDAAP, and FCRA.
• Experience with SQL is highly valuable for querying populations and validating data.
• Ability to work in the San Francisco office 5 days per week.
• Experience with compliance issues, corrective action, remediation, audit, examinations, consumer finance, payments, lending, or related operational and analytical work is useful but not mandatory.

Nice to have

• Experience building compliance or issue-management programs from an early stage.
• Experience creating scripts, automations, agents, dashboards, or other internal tooling.
• Consumer compliance certification such as CRCM.

Culture & Benefits

• Early-stage environment with a small team serving hundreds of thousands of customers.
• Hands-on, high-ownership work with direct exposure to bank partners, regulators, the Compliance Committee, and the Board.
• AI-forward environment with resources to automate repetitive work.
• Health, vision, and dental coverage, including primary and dependent coverage.
• Startup equity, flexible PTO with a minimum of 15 days off per year, parental leave, catered lunches, commuter benefits, team events, Apple equipment, and a 401(k) plan.