Community Lead (Hospitality)

Location: Vancouver, British Columbia, Canada; on-site in the building 5 days per week

Base Pay: $65,000 CAD per year, plus role-specific incentive compensation

Company

hirify.global provides flexible workspace solutions and community-focused work environments across more than 37 countries.

What you will do

• Deliver elevated hospitality, anticipate member and guest needs, and provide personalized support throughout the member journey.
• Resolve member feedback and complex escalations using NPS data, while implementing service improvements.
• Support community events, desk coverage, networking activities, and member engagement initiatives.
• Own building operations, service requests, move-in and move-out processes, maintenance work orders, and operating standards.
• Partner with Security and other stakeholders to maintain safety, security, health, and compliance standards.
• Support tours, ancillary service sales, membership upgrades, renewals, expansions, and controllable operating costs.

Requirements

• Bachelor’s degree or equivalent experience.
• Preferred 3+ years of experience in hospitality, multi-unit retail, or a related field.
• Strong verbal and written communication skills with the ability to build rapport with diverse stakeholders.
• Ability to manage multiple priorities and solve problems in a fast-paced environment.
• Experience using data, Qualtrics, Salesforce, or similar CRM tools to support decision-making and member satisfaction.
• Proactive, accountable, adaptable, and committed to continuous professional growth.

Culture & Benefits

• Full-time employment with comprehensive benefits.
• 20 days of paid time off, approximately 13 paid holidays, and 80 hours of paid sick time per full calendar year.
• 16 weeks of paid parental leave and competitive healthcare benefits.
• 401(k) plan, life insurance, and AD&D insurance.
• Collaborative environment with employee community groups and opportunities to contribute to global projects.