Customer Support Representative (HealthTech)

Location: Stockholm, hybrid

Company

hirify.global develops preventative healthcare services that combine proprietary non-invasive technology with direct clinical care to provide personalised, actionable health insights.

What you will do

• Provide multi-channel member support through email, phone, SMS, and social media.
• Manage bookings, answer product enquiries, troubleshoot issues, and resolve complaints.
• Own each support case from first contact through resolution while meeting defined SLAs.
• Deliver clear, empathetic, and consistent communication in the Neko voice.
• Handle escalated and public-facing situations with sound judgement around tone, timing, and privacy.
• Identify recurring frustrations and complaint patterns and share insights internally to improve the product and member experience.

Requirements

• At least 2 years of experience in customer support, hospitality, or another high-touch, member-facing service role.
• Fluent Swedish and English, with excellent written and verbal communication in both languages.
• Experience supporting customers across phone, email, and digital or social channels.
• Proven ability to manage bookings, troubleshoot issues, and handle complaints professionally and accountably.
• Familiarity with Zendesk or similar CRM and support platforms.
• Strong organisation, attention to detail, ownership, and ability to manage a personal ticket queue against defined SLAs.

Nice to have

• Experience in social or public-facing support.
• Experience with social moderation tools, telephony, and SMS platforms.
• Interest in or experience with health, wellness, or technology-driven consumer products.

Culture & Benefits

• Member-first support focused on warm, clear, and genuinely human interactions.
• Work in a preventative healthcare environment combining technology and clinical care.
• Contribute feedback that directly improves the product and member experience.