Customer Support Specialist

Location: Stockholm, Sweden; office-first with four days per week at the central Stockholm office

Company

hirify.global is an aviation data and flight-tracking provider operating a global B2C platform and B2B solutions for airlines, airports, and other aviation stakeholders.

What you will do

• Respond to user inquiries about the website and apps, including features, content, subscriptions, and technical issues.
• Handle app store reviews and community forum feedback with clear, personalized responses.
• Monitor and triage incoming tickets while identifying recurring issues and patterns.
• Detect, reproduce, and document bugs for product and engineering colleagues.
• Use AI tools to draft replies, summarize tickets, research issues, and identify trends while maintaining accuracy and a personal support experience.

Requirements

• Proven customer support experience, ideally in a high-volume environment using a case management system.
• Fluent written and spoken English is required; Swedish is not required.
• Strong troubleshooting, prioritization, and time-management skills.
• Ability to manage multiple inquiries and resolve a high volume of requests quickly and thoroughly.
• Interest in technology and aviation, with familiarity using AI tools in daily work.
• Ability to work from the Stockholm office four days per week.

Nice to have

• Proficiency in Spanish, French, Portuguese, or Japanese.
• Experience keeping online forums active and friendly.

Culture & Benefits

• Opportunity to contribute to a service used by millions of people worldwide.
• Modern office in central Stockholm.
• Diverse, flexible, and social work environment.
• Free beverages, fruit, and snacks.
• Close in-office collaboration with product and support colleagues.