Middle Application Support Engineer (Cloud)

Location: Ukraine; remote or office-based work

Company

hirify.global delivers technology services and supports enterprise client solutions across global environments.

What you will do

• Monitor production environments, investigate alerts, and maintain application availability and reliability.
• Resolve routine incidents, implement low-risk technical changes, and minimize disruption for enterprise clients.
• Analyze existing codebases, identify root causes, apply hotfixes, and address application-level defects.
• Support cloud applications, containerized environments, deployment pipelines, and integrated services.
• Use monitoring, logging, and observability tools to detect anomalies and improve operational visibility.
• Participate in shift-based support, incident triage, documentation, handovers, and customer communication.

Requirements

• 3+ years of experience in software engineering, technical application support, systems operations, or a related field.
• Ability to read and troubleshoot applications built with Python, JavaScript, TypeScript, React, Node, or Java.
• Basic hands-on knowledge of AWS, Microsoft Azure, or Google Cloud Platform.
• Understanding of Kubernetes, Docker, containerization, and CI/CD concepts.
• Familiarity with Datadog, Grafana, Prometheus, Splunk, or similar monitoring and observability platforms.
• Excellent verbal and written English communication skills, including customer-facing support, ticket management, and shift handovers.

Culture & Benefits

• Remote or office-based work format.
• Collaboration with implementation engineers, project teams, enterprise customers, and internal support teams.
• Shift-based operational support with structured documentation and handovers.
• Equal opportunity employment.