Intermediate Service Desk Analyst (Night Shift) (AI)

Location: Bonifacio Global City, Taguig City, Philippines; hybrid model with 3–4 days per week of in-hub collaboration; night shift.

Company

hirify.global provides a cyber resilience platform with AI-powered capabilities, security tools, third-party integrations, and services that help businesses manage, secure, and recover their environments.

What you will do

• Provide day-to-day internal IT support for employees locally and globally.
• Manage user identities and endpoints through cloud-native technologies.
• Handle incidents and service requests in an ITIL-based environment.
• Assess technical challenges, communicate next steps, and set clear expectations.
• Perform additional duties assigned by management.

Requirements

• 1–3 years of experience supporting Windows and macOS endpoint operating systems.
• 1–3 years of experience supporting Office 365, Jira, and Confluence.
• 1–3 years of experience with IT asset lifecycle management, including hardware deployment, maintenance, and retirement.
• 1–3 years of experience with ITIL-based service management tools such as Jira Service Management, ServiceNow, or Remedy.
• Strong interpersonal, verbal, and written communication, organization, time management, and adaptability skills.
• Availability to work from Bonifacio Global City, Taguig City, Philippines, under a hybrid night-shift arrangement.

Nice to have

• Industry certifications such as ITIL or Microsoft certifications, or a degree in Information Systems, Computer Science, or a related field.
• 2+ years of experience with cloud infrastructure, including Azure AD and Intune.
• 2+ years of experience providing Level 2 or escalation support.

Culture & Benefits

• Medical and dental insurance, generous paid time off, and observed holidays.
• Two paid volunteer days per year and employee stock purchase opportunities.
• Company-contributed pension and monthly allowances for internet, onsite pantry expenses, and other eligible costs.
• Learning programs and custom development opportunities through N-ablite Learning.
• Hybrid collaboration model with regular in-hub team work.