Functional Support Analyst (Segment Revenue Management Flex) (Traveltech)

Location: Taguig, Metro Manila, Philippines; hybrid setup with on-call duties

Company

hirify.global provides technology solutions for the airline and travel industry.

What you will do

• Provide first- and second-level functional support for Segment Revenue Management Flex, from investigation through resolution within agreed service levels.
• Analyze customer issues involving revenue management logic, data inputs, calibration outcomes, and system behavior.
• Reproduce issues using customer data and scenarios, perform root cause analysis, and coordinate resolution with science, product, and development teams.
• Communicate complex revenue management and pricing concepts clearly to airline users and manage escalations throughout the incident lifecycle.
• Support best-practice adoption through configuration and usage guidance, customer meetings, service reviews, and relevant pre-sales or transition activities.
• Identify recurring issues and improvement opportunities for product feedback, documentation, and knowledge-base enhancements.

Requirements

• University degree in engineering, operations research, data science, business management, aviation, or a related field.
• Experience in airline revenue management, pricing, offer management, functional support, customer support, consulting, or airline IT and travel technology operations.
• Understanding of forecasting, optimization, bid prices, controls, calibration, and other revenue management concepts.
• Experience working with complex data sets and interpreting analytical outputs.
• Strong analytical, problem-solving, communication, customer management, and prioritization skills.
• Ability to work in a hybrid setup and participate in on-call duties.

Nice to have

• Familiarity with SaaS environments and case management tools such as ServiceNow and Azure DevOps.
• Experience working in cross-functional, international teams.

Culture & Benefits

• Full-time employment with an inclusive and equal-opportunity workplace.
• Collaboration with international product, science, engineering, and airline customer teams.
• Support for professional development in airline revenue management, data analysis, and industry trends.