Engineering Services Support Engineer

Location: Dublin, Ireland; onsite support for the local office

Company

hirify.global, part of Sony Interactive Entertainment, develops gaming hardware, network services, and entertainment experiences under the hirify.global brand.

What you will do

• Own first- and second-line IT support for Dublin colleagues from initial contact through resolution.
• Support Windows 11 and macOS devices and applications, with opportunities to troubleshoot Linux systems.
• Manage service desk incidents, requests, ticket prioritisation, device lifecycles, equipment moves, and asset records.
• Maintain and organise development kits, including location tracking, physical layout, approved firmware updates, and developer requests.
• Use SSH, command-line tools, and diagnostic methods to investigate hardware and software issues.
• Coordinate with the Bristol IT team, escalate third-line issues, and maintain documentation and knowledge articles in Confluence.

Requirements

• Experience in service desk, desktop support, or IT support, including ticket ownership and support processes.
• Strong hands-on Windows 11 and macOS troubleshooting skills.
• Good understanding of networking foundations and core networking technologies.
• Confidence working with physical hardware, software, peripherals, and device-management solutions.
• Structured problem-solving, analytical thinking, strong communication, sound judgement, and ownership.
• Ability to organise work independently, prioritise competing demands, and support the Dublin office onsite.

Nice to have

• Practical Linux support experience and familiarity with SSH, command-line tools, or log analysis.
• Scripting, automation, DevOps, container tooling, Docker, or Kubernetes experience.
• Experience with development kits, embedded devices, test labs, or specialist technical hardware.
• Familiarity with Jira Service Management, KACE, Qualys, Confluence, endpoint management, patch management, or vulnerability remediation.

Culture & Benefits

• Visible role improving the day-to-day technical experience of a growing Dublin office.
• Varied environment spanning end-user computing, networking, specialist development hardware, and security operations.
• Local autonomy supported by an established IT team based in Bristol.
• Opportunity to shape practical IT support and service processes as the office grows.

Hiring process

• Background checks are conducted at the offer stage and may include criminal background checks.