Mortgage Broking Support Specialist (Australian Mortgage Broking)

Location: Remote from Metro Manila, Philippines; Australian business hours required

Company

Australian finance-broking business providing tailored solutions across home loans, refinancing, investment lending, commercial finance, business loans, equipment finance, and personal lending.

What you will do

• Support loan administration, client follow-ups, document collection, and application progress.
• Maintain accurate and complete client files, notes, tasks, and records in Mercury CRM.
• Prepare compliance and Best Interests Duty documentation for broker review.
• Enter financial data into serviceability calculators and research lender policies and servicing requirements.
• Prepare, check, and submit applications through ApplyOnline following broker approval.
• Maintain accurate client marketing information and assist with approved communications through Mercury Marketing Hub.

Requirements

• At least 4 years of mortgage-broking support, loan-processing, or lending-administration experience.
• Practical experience supporting Australian mortgage brokers or working in the Australian lending industry.
• Understanding of the Australian home-loan process from data collection through submission and assessment.
• Experience with serviceability calculators, lender policy research, compliance documentation, and Best Interests Duty requirements.
• Experience with Mercury CRM, ApplyOnline, or comparable mortgage-broking platforms.
• Excellent written and spoken English, strong attention to detail, discretion with confidential information, and the ability to manage multiple files.

Nice to have

• Direct experience with Mercury Marketing Hub.
• Experience supporting home loans, refinancing, investment lending, and commercial finance applications.
• Familiarity with Australian lender policies and servicing calculators.
• Experience preparing files for compliance reviews or audits.

Culture & Benefits

• Full-time remote work from a professional home-office environment.
• Day-shift schedule aligned with Australian business hours.
• Reliable internet connection required.
• Work with established mortgage-broking processes, templates, and compliance checklists.