Com'l Client Services Representative

Location: Fully onsite in Lake Oswego, Oregon, United States

Salary: $22.61–$30.00 per hour, with potential performance-based incentive compensation.

Company

hirify.global provides commercial banking products and services for business clients.

What you will do

• Serve as the primary customer contact for corporate and commercial deposit clients.
• Answer client and internal staff questions about deposit and Treasury Management products.
• Support account implementation, funds transfers, stop-payment requests, transaction posting issues, and error resolution.
• Coordinate with Relationship Managers, provide client updates, and escalate complex or urgent matters when needed.
• Handle incoming calls professionally and aim for one-call resolution while meeting service standards.
• Maintain compliance with banking regulations, policies, procedures, and required training.

Requirements

• 2–4 years of required experience in banking, Treasury Management products, new accounts, lending documentation, or customer service.
• Knowledge of bank payment systems, account operations, banking services, complex business entities, and commercial banking procedures.
• Understanding of applicable banking laws and regulations, including the Bank Secrecy Act, Regulation CC, and Regulation E.
• Strong written and verbal communication, customer service, interpersonal, organizational, multitasking, and decision-making skills.
• Strong technical skills with Windows Office Suite, spreadsheets, and industry-specific software.
• High school diploma/GED and a bachelor's degree in Business, Finance, or a related field are preferred.

Culture & Benefits

• Healthcare coverage including medical, dental, and vision plans.
• 401(k) retirement plan with employer match for qualifying contributions.
• Paid vacation, sick days, volunteer days, and holidays.
• Life and disability insurance, employee assistance, mental health resources, and identity theft protection.
• Tuition assistance, legal support, insurance discounts, and access to an online discount marketplace.
• Occasional travel may be required.