FINRA Certified - Call Center Supervisor (Financial Services)

Location: Fully remote within the United States; USA - Tennessee, any city. Flexibility may be required to support different time zones or business needs.

Company

hirify.global delivers enterprise technology, software, managed infrastructure, application modernization, and industry-specific solutions, including AI-driven insurance platforms and business process services.

What you will do

• Supervise, coach, and develop a team of Customer Service Representatives supporting insurance and financial services operations.
• Monitor KPIs, quality assurance metrics, call evaluations, and overall service performance.
• Develop customer service strategies, policies, and procedures to improve efficiency and service quality.
• Provide training and mentorship on compliance, systems, and product knowledge.
• Manage complex customer escalations and collaborate cross-functionally to maintain a consistent customer experience.
• Maintain accurate CRM documentation and stay current on regulatory, industry, and product updates.

Requirements

• Bachelor’s degree in Business Administration, Finance, or a related field, or equivalent experience.
• 3–5 years of customer service experience, preferably in insurance, banking, or financial services.
• Proven leadership experience coaching and developing teams.
• Strong understanding of financial services regulations, compliance standards, audit controls, and client interaction requirements.
• Active FINRA licenses, such as SIE, Series 6 and/or Series 7, and Series 63 and/or Series 65/66, with the ability to maintain and renew them in good standing.
• Excellent communication, interpersonal, problem-solving, prioritization, Microsoft Office, and CRM skills.

Culture & Benefits

• Fully remote work within the United States.
• Flexibility to support different time zones and business needs.
• Inclusive environment focused on strong connections, community, wellbeing, productivity, and individual work styles.
• Equal employment opportunity and workplace accommodation support.