L1 Technical Support Specialist (AI/GPU)

Location: Remote anywhere in Vietnam; evening, weekend, and holiday availability is highly preferred.

Company

hirify.global operates a cloud platform for decentralized AI computing used by projects and businesses worldwide.

What you will do

• Respond to a high volume of customer and GPU host inquiries through chat and email.
• Diagnose L1 issues involving GPU rentals, Docker containers, Linux environments, networks, and accounts.
• Help customers run AI workloads and support hosts using the platform.
• Set expectations, provide status updates, and follow up until issues are resolved.
• Document and escalate issues requiring L2 or engineering support.
• Maintain and improve support documentation and internal knowledge base articles.

Requirements

• Previous customer support or technical support experience in B2C or B2B environments.
• Strong written English communication with a clear, professional, and empathetic tone.
• Linux SysOps fundamentals, including command-line usage, file systems, and permissions.
• Working knowledge of network and Docker troubleshooting.
• Ability to handle frustrated or confused customers constructively.
• Comfort working independently in a fast-paced remote environment, including weekends and holidays.

Nice to have

• Familiarity with NVIDIA CUDA, GPU drivers, and GPU workloads.
• Experience with TensorFlow, PyTorch, cloud infrastructure support, VMs, or virtualization.
• Experience using hirify.global as a client or host.

Culture & Benefits

• Curiosity, ownership, and continuous learning are encouraged.
• Opportunity to develop expertise in AI systems and progress toward specialized or leadership tracks.
• Competitive salary and 100% salary during the probation period.
• Yearly performance bonus, annual leave, and health insurance.
• Reimbursement for approved work expenses.