Technical Support Engineer (L3)

Location: Remote-first; work from the place that works best for you with no mandatory office days.

Company

hirify.global provides AI-powered trust infrastructure for identity and business verification, fraud prevention, transaction monitoring, and risk workflows.

What you will do

• Provide technical support, configuration, and troubleshooting for the hirify.global platform and B2B clients.
• Analyze reported technical problems and define resolution plans.
• Handle escalated cases and collaborate with engineers on technical action plans.
• Act as a liaison between clients and internal hirify.global teams when resolving technical questions.
• Communicate with clients through chat, email, and outbound calls.
• Develop custom solutions using simple scripting or coding.

Requirements

• Fluent English and Mandarin.
• Experience troubleshooting web applications, including applications using REST APIs.
• Basic understanding of programming fundamentals and practical scripting skills.
• Experience working with SQL-like databases.
• Basic HTML and CSS experience.
• Commitment to providing excellent technical support.

Nice to have

• Familiarity with Kibana or the Elastic Stack.
• Experience supporting mobile or web SDKs.
• Practical exposure to API troubleshooting.
• Technical support experience for web or mobile applications.
• Understanding of crypto, fintech, banking applications, or services.

Culture & Benefits

• Remote-first, trust-based culture with optional offices or coworking spaces in some locations.
• Birthday holiday, personal days, sick days, and additional Christmas and New Year time off.
• Learning opportunities, personal development plans, and coverage for role-specific events.
• Financial bonuses for marriage and welcoming a new baby.
• Fully covered team offsites several times a year and the hardware needed for work.

Hiring process

• Talent Acquisition screening.
• Hiring Manager interview.