Technical Support Engineer (AI Robotics)

Location: Germany; hybrid work with on-site customer support and approximately 50–75% travel across Europe

Company

hirify.global is an AI robotics startup developing intelligence that enables robots to sense, reason, and act in industrial environments such as warehouses and factories.

What you will do

• Provide first-line technical support for AI robotics systems and serve as the primary customer contact.
• Remotely access and diagnose robots using SSH, Python, Docker, and related tools.
• Guide customers through structured troubleshooting and resolve hardware and software issues on-site when required.
• Collaborate with internal and external hardware and software teams, escalating unresolved incidents to the appropriate specialists.
• Participate in assigned on-call shifts for urgent customer issues.
• Improve ticketing systems, customer-facing dashboards, debug tooling, documentation, and support processes.

Requirements

• Bachelor’s degree in Computer Science, Engineering, Robotics, or a related technical field; a Master’s degree is preferred.
• 2–3 years of experience in robotics and customer-facing technical support roles.
• Experience with remote support tools and techniques, including SSH and Docker.
• Proficiency in Python, including code debugging and analysis, plus working knowledge of databases and SQL.
• Fluent German and English.
• Strong troubleshooting, communication, customer support, and on-call skills; willingness to travel approximately 50–75%.

Nice to have

• Experience in the logistics industry.

Culture & Benefits

• Flexible working hours.
• Option to work from home when needed.
• Wellpass gym membership.
• Open corporate culture and a motivated team.
• Competitive compensation and career development opportunities.

Hiring process

• Short take-home assignment with clear instructions and a deadline.
• Cultural-fit interview and technical-fit interview.
• On-site office visit involving team collaboration and a practical challenge, including a meeting with a founder.