Account Manager (AdTech)

Location: Remote, Mexico

Company

hirify.global is a performance demand-side platform using proprietary Deep Learning AI algorithms and AdTech solutions to help brands improve conversion, customer acquisition, engagement, and long-term demand.

What you will do

• Manage relationships with major e-commerce brands in Mexico.
• Hold regular meetings with key clients and provide premium customer service.
• Handle customer communications and respond to requests through email, phone, video calls, and other channels.
• Support customers during advertising campaign launches and provide information about products and services.
• Own customer success and long-term relationships for larger accounts.
• Improve data quality, optimize performance, and maintain in-depth product knowledge.

Requirements

• Experience managing online advertising campaigns for clients.
• Experience in AdTech, online advertising, or an agency environment is preferred.
• Strong analytical, numerical, problem-solving, communication, and multitasking skills.
• Knowledge of customer support tools and processes, with the ability to identify customer needs.
• Fluency in Spanish and English.
• Motivation, resourcefulness, willingness to learn, and a positive attitude.

Culture & Benefits

• Remote working in a flexible environment supporting work-life balance.
• Opportunity to contribute to a fast-growth project shaping online marketing.
• Collaboration with a global team.
• Access to versatile tools and training opportunities.
• Work with an award-winning organization and a product based on Deep Learning AI technology.
• Attractive salary with a bonus system.