Customer Value Manager (Supply Chain Software)

Location: Bogotá D.C., Colombia

Company

hirify.global provides AI-powered retail and supply chain planning software for inventory visibility, demand planning, and service level optimization.

What you will do

• Build trusted relationships with customers and understand their strategic supply chain goals.
• Lead onboarding, training sessions, demonstrations, webinars, and adoption activities for the supply chain planning software.
• Monitor customer health, product usage, satisfaction, retention risks, renewals, upsell, and cross-sell opportunities.
• Report on ROI, service levels, inventory targets, usage, engagement, and other customer success metrics.
• Represent customer needs to product and engineering teams and contribute feedback to the product roadmap.
• Coordinate with technical support and engineering to resolve issues and manage escalations.

Requirements

• Bachelor’s degree or equivalent experience in business, marketing, supply chain management, inventory planning, or a related field.
• At least 3 years of experience in customer success, account management, or a related customer-facing role.
• Strong knowledge of supply chain processes, demand forecasting, inventory optimization, and replenishment planning.
• Excellent communication and interpersonal skills, with the ability to work independently and collaboratively.
• Familiarity with CRM platforms such as Salesforce or HubSpot, data analytics tools, and training or demonstration software.
• Leadership, problem-solving, empathy, technical skills, industry knowledge, and cross-functional collaboration.

Culture & Benefits

• Work with customer success, professional services, sales, marketing, support, product, and engineering teams.
• Focus on measurable customer outcomes, including gross retention, net retention, customer satisfaction, adoption, and value delivered.
• Participate in a customer-focused environment centered on continuous improvement and supply chain performance.