7 дней назад
Thrive Support Advocate (Cybersecurity)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Thrive Support Advocate (Cybersecurity): Managing operational support relationships for large enterprise accounts, including escalations, service reporting, and Flex Credit optimization with an accent on customer success, account management, and cross-functional coordination. Focus on improving support workflows, monitoring ticket health, guiding service adoption, and resolving operational issues across customer and internal teams.
Location: Bogotá, Colombia
Company
is a global cybersecurity company providing an open security platform powered by artificial intelligence, automation, and analytics for business and government customers.
What you will do
- Act as the primary contact for non-technical support inquiries, operational issues, and service escalations.
- Prepare account reports covering service request status, ticket health, Flex Credit consumption, and operational recommendations.
- Help enterprise customers optimize Flex Credit usage and increase cross-service adoption.
- Coordinate with Support, Engineering, and account teams to provide a unified customer experience.
- Help customers adopt operational best practices and improve platform satisfaction.
Requirements
- Experience in customer success or account management, preferably in complex enterprise B2B SaaS accounts.
- Strong account management, communication, analytical reporting, organizational, conflict resolution, and interpersonal skills.
- Fluency in English and Spanish is required.
- Availability for rotational weekend and on-call shifts as needed.
- A technical background is advantageous but not required.
Nice to have
- Portuguese language skills.
- Technical background.
Culture & Benefits
- Flexible work hours and family-friendly benefits.
- Retirement plans.
- Medical, dental, and vision coverage.
- Paid time off and paid parental leave.
- Support for community involvement.
Будьте осторожны: если работодатель просит войти в их систему, используя iCloud/Google, прислать код/пароль, запустить код/ПО, не делайте этого - это мошенники. Обязательно жмите "Пожаловаться" или пишите в поддержку. Подробнее в гайде →