Outreach Representative

Location: Remote, work from home in West Virginia, United States

Company

hirify.global provides health plan and member support services.

What you will do

• Serve as a liaison between members, the health plan, and relevant regulators.
• Provide telephonic support, assess member needs, and assist with appointment scheduling.
• Educate members about preventive health services and their rights and responsibilities.
• Recruit, assess, and enroll eligible members in disease management programs and refer them for care management.
• Coordinate access to preventive health services with members, providers, and community agencies.
• Document member and provider contacts and support the development of measurable outreach programs for at-risk members.

Requirements

• High school diploma or GED required.
• At least one year of experience in community outreach or customer service.
• Strong active listening, communication, organization, prioritization, and problem-solving skills.
• Ability to work independently and as part of a team while demonstrating patience, empathy, discretion, and sound judgment.
• Ability to understand healthcare access barriers, including transportation, childcare, financial challenges, and limited knowledge of preventive care.
• Physical work site required; position is office-based and located in West Virginia despite the remote work arrangement.

Nice to have

• Associate’s degree.
• Familiarity with healthcare or insurance.
• Experience with Medicaid or Medicare populations.

Culture & Benefits

• Work-from-home position with 0%–25% travel.
• Regular communication with members, providers, colleagues, and management.
• Work involves handling confidential customer and health information under HIPAA and company security policies.
• Physical requirements include lifting up to 10 pounds constantly and 10–25 pounds occasionally.