Head of Technology Operations (Fintech)

Location: London, United Kingdom; hybrid working

Company

hirify.global provides financial services and technology experiences supporting millions of customers, colleagues, and commercial partners.

What you will do

• Lead Technology Operations across business applications, workplace technology, service management, and support functions.
• Improve service desk and operational support experiences for colleagues and commercial partners.
• Drive service availability, performance, resilience, and continuous improvement across the technology estate.
• Lead major incident management with clear communication and effective decision-making.
• Use data and operational insight to improve service quality, customer experience, and performance.
• Partner with Engineering, Architecture, Infrastructure, Security, Change, senior stakeholders, and governance forums.

Requirements

• Significant experience leading Technology Operations, IT Service Management, IT Operations, or Service Delivery in a complex environment.
• Strong knowledge of ITIL-based incident, problem, change, and request management.
• Experience leading service desks, operational support teams, and managed service providers.
• Track record of improving service performance, customer experience, and operational resilience.
• Experience supporting business-critical applications and transitioning technology into live service.
• Strong stakeholder management and collaborative people leadership skills.

Nice to have

• Experience in financial services, payments, cards, or another regulated environment.

Culture & Benefits

• Visible opportunity to shape the future of Technology Operations.
• Supportive collaboration with experienced Technology and Security leaders.
• Encouragement for development, career growth, and continuous improvement.
• Inclusive culture focused on collaboration, wellbeing, and diversity.
• Reasonable adjustments are available during the application and interview process.