Operations Specialist (AI/Automation)

Location: Remote; hiring locations are Brazil and Portugal. Working hours support a team in the EST time zone, 9 AM–5 PM EST.

Company

hirify.global is a growth marketing firm using AI commerce technology, proprietary data infrastructure, and performance marketing services to support e-commerce, media, DTC, and social commerce brands.

What you will do

• Own client onboarding and offboarding, including kickoff coordination, documentation, credentials, access revocation, and client database integrity.
• Support account leads and enterprise clients by maintaining delivery infrastructure and embedding with newly formed teams during their first 30–60 days.
• Build and tailor Notion views, dashboards, databases, and workflows for specific client and service-team needs.
• Track staffing changes, capacity, restaffing, change orders, and offboarding with Service Directors.
• Drive system adoption, compliance, training, new-hire onboarding, documentation, and platform support across service teams.
• Build and maintain automations across Notion, Slack, Google Workspace, Fireflies, and related automation platforms.

Requirements

• Experience in client-facing operations, account management, or project management, ideally in an agency or DTC/e-commerce environment.
• Professional-level Notion experience, including databases, relations, rollups, views, permissions, and database hygiene.
• Hands-on experience building end-to-end automations with Zapier, Make, n8n, or similar tools, including API-based SaaS integrations.
• Strong written and verbal English communication for SOPs, training materials, asynchronous updates, and executive presentations.
• Experience with AI tools, enterprise-account onboarding, process documentation, SOP libraries, or knowledge management.
• Strong ownership, organization, autonomy, attention to detail, and ability to maintain operational standards across teams.

Nice to have

• Familiarity with agency service models across paid media, creative, retention, or marketplaces.

Culture & Benefits

• Remote-first work environment with local holidays relevant to the employee's hub.
• Unlimited paid time off.
• Flexible parental leave.
• Autonomy with accountability, high standards for performance and ownership, and cross-functional growth opportunities.
• Employees based in or near New York or Lisbon may be expected to work hybrid with weekly office time; hubs also include Brazil and Spain.