Regional Director, Customer Success - EMEA

Location: London; must be based in the UK, with willingness to travel across EMEA and periodically to the US.

Company

hirify.global is an AI-driven advertising technology company helping major brands and agencies improve video advertising performance across YouTube and connected TV.

What you will do

• Lead, develop, and scale the EMEA Customer Success organization across Account Management, Media Strategy, and Campaign Management.
• Own the regional renewal book, account allocation, client health tracking, retention, and expansion while personally managing strategic accounts.
• Serve as the final escalation point for EMEA clients and internal stakeholders, driving root-cause improvements and rebuilding trust.
• Partner with Sales on renewals, upsells, account coverage, pipeline alignment, pre-sale work, and go-to-market planning.
• Lead technical teams responsible for campaign optimization, pacing, quality assurance, service-level frameworks, and repeatable delivery.
• Represent EMEA client needs in product roadmap discussions and provide executive reporting on client health, escalations, and capacity.

Requirements

• 6+ years of experience in digital media, ad tech, or agency roles, including 2+ years leading and developing teams.
• Experience serving as a senior escalation point for Tier 1 media clients across holding companies, independent agencies, and brands.
• Deep YouTube expertise, including 1.5+ years of hands-on campaign execution in Google Ads and/or DV360.
• Experience leading technical teams, including programmatic traders, and reviewing campaign performance in detail.
• Experience partnering with Sales on retention, renewals, and expansion in a revenue-accountable role, with strong data analysis and reporting skills.
• Must be based in the UK and willing to travel across EMEA and periodically to the US.

Nice to have

• CTV and cross-platform video experience alongside YouTube.
• Experience building or scaling a Customer Success function at a distance from headquarters.

Culture & Benefits

• Player-coach leadership role combining strategic account ownership with development of the regional organization.
• Opportunity to work with major brands, media agencies, and video advertising campaigns across EMEA.
• Regular collaboration with Sales, technical teams, product leadership, and the US headquarters.
• Travel across EMEA and periodic travel to the US are part of the role.