Manager - Partner Services Operations

Location: Austin, TX, USA

Company

hirify.global is a global provider of IT solutions and services serving organizations through a concierge technology-services model.

What you will do

• Lead the operating model for partner-delivered services and maintain the approved partner portfolio.
• Manage partner onboarding, engagement processes, rules of engagement, workflows, and governance.
• Route opportunities and coordinate handoffs among sales, practices, delivery partners, and services teams.
• Manage project coordinators and monitor milestones, customer expectations, and active engagements.
• Conduct partner business reviews and track utilization, revenue, margins, customer outcomes, and engagement health.
• Produce executive reporting, dashboards, scorecards, and business reviews while coordinating capacity planning and demand forecasting.

Requirements

• Bachelor’s degree.
• 5+ years of experience in business operations, partner operations, program management, services operations, or a related function.
• Experience with technology partners, professional services, managed services, partner engagement processes, governance, and operational programs.
• Experience supporting opportunity routing, capacity planning, demand forecasting, and service delivery operations.
• Experience managing teams and ensuring project milestones and customer expectations are met.
• Ability to travel 20% and work effectively in a fast-paced, matrixed environment.

Nice to have

• Experience with Microsoft, AWS, Google Cloud, ServiceNow, or other enterprise technology ecosystems.
• Experience in services delivery, project operations, partner management, or sales and services organizations.
• Knowledge of partner-delivered services business models.
• 1+ year of management experience.

Culture & Benefits

• Continuous professional growth and leaderhirify.globalp opportunities.
• Medical, vision, dental, 401(k), and flexible spending benefits may be available.
• Health, wellness, and financial benefits for employees and their families.
• Commitment to diversity as a minority- and woman-owned enterprise.