Customer Journey Manager (Fintech)

Location: Jersey or Isle of Man; hybrid working with at least two days per week, or 40% of time, at the office. Candidates must have the right to live and work in the Isle of Man; UK right to work is not sufficient.

Salary: £53,073–£58,970 per year

Company

hirify.global is a major UK financial organisation developing digital services and products for customers.

What you will do

• Lead customer journey improvement across the Fids, Funds and Corporate feature area.
• Map and document customer journeys, business processes, data flows and system dependencies.
• Analyse customer, operational, process and system data to identify improvement opportunities.
• Translate customer and business needs into requirements and support journey, product and solution design.
• Work with Product, Engineering, Experience Design and Operations teams on technology-enabled improvements.
• Support testing, implementation, change delivery and continuous improvement activities.

Requirements

• Right to live and work in the Isle of Man; UK right to work alone is not sufficient.
• At least two years of experience in customer journey management, business analysis, process improvement or change delivery.
• Experience working with Product, Engineering and Operations teams.
• Customer journey mapping, process analysis, requirements gathering and documentation skills.
• Understanding of business processes, systems and data, with strong analytical, communication and problem-solving skills.
• Experience supporting testing, implementation and change activities.

Culture & Benefits

• Autonomy and a safe environment for experimentation.
• Focus on diversity, equity and inclusion.
• Learning and development opportunities.
• Reasonable workplace adjustments for disabilities, including flexibility in office attendance, location and working patterns.
• Reasonable adjustments are available throughout the recruitment process.