Field Service Coordinator I (Retail Services)

Location: Belgrade, Serbia (Hybrid). Shifts: 2nd and 3rd.

Company

A global commerce technology company providing unified commerce, payment capabilities, and services for retailers and restaurants in more than 35 countries.

What you will do

• Review service requests and assign tasks to Customer Engineers based on skills, schedules, and urgency.
• Prioritize customer needs, balance workloads, and coordinate locations, schedules, and technician availability.
• Check part availability and source parts from different locations.
• Track estimated arrival times, maintain accurate updates, and document actions in internal systems.
• Communicate with teams across the United States by phone, email, and chat.
• Support escalation management, older service requests, and continuous process improvement.

Requirements

• No prior experience is required; the role is suitable for candidates starting their first career.
• Curiosity, motivation, willingness to learn, and effective professional communication.
• Ability to manage time, tasks, priorities, and high-volume workloads.
• Interest in logistics, coordination, service operations, and real-time problem-solving.
• Availability for 2nd and 3rd shifts.

Culture & Benefits

• Full structured training from the ground up.
• 1:1 mentorship and ongoing guidance.
• Supportive learning environment with a clear pace of development.
• Career pathways toward senior roles, leadership, and specialized departments.
• Training and development sessions focused on service management, SLA optimization, and process improvement.