Client Success Technical Manager (South Korea)

Location: Remote from anywhere in South Korea; occasional on-site support during live events may be required.

Company

hirify.global provides technology and data-driven ticketing solutions for culture and live entertainment, including the Onebox platform.

What you will do

• Own a portfolio of client accounts and act as the primary technical contact and trusted advisor.
• Resolve client incidents, troubleshoot platform issues, manage configurations, and prepare data exports.
• Lead client onboarding, training, and ongoing platform support.
• Collaborate with Sales, Tech, Product, and Design teams to improve the client experience.
• Support on-site operations during live events when needed.
• Drive customer satisfaction, retention, and account expansion by identifying improvement opportunities.

Requirements

• Experience in customer support, preferably in a SaaS environment.
• Hands-on approach to troubleshooting technical issues.
• Fluent Korean and English, written and spoken.
• Technical aptitude, attention to detail, and a strong client-experience focus.
• Ability to work cross-functionally with internal teams.
• Valid driver’s license for occasional on-site support.

Nice to have

• Knowledge of the ticketing industry.
• Knowledge of networks or event technology.
• Spanish language skills.

Culture & Benefits

• Home-office-friendly work arrangement from anywhere in South Korea.
• Health insurance.
• Defined Contribution retirement plan managed by Korea Investment & Securities.
• 40% discount on hirify.global events and experiences.
• English and Spanish lessons.
• Professional and personal growth opportunities with a diverse team.