VP, Hub Leader - Kansas City

Location: Kansas City, MO/KS; candidates must be located in or willing to relocate to Kansas City, MO, with required commuting to the nearest hub for in-person engagement activities

Salary: $150,000–$250,000 USD annually, plus eligibility for an annual performance bonus

Company

hirify.global provides financial services and operates customer servicing and business support hubs.

What you will do

• Lead the 280-employee Global Servicing team and guide Operations Servicing Leaders.
• Own hub performance metrics for more than 1.3 million annual customer calls and reset strategic direction when needed.
• Manage a $15 million annual operating budget covering salaries, benefits, and operating expenses.
• Build a culture of trust, transparency, inclusion, engagement, and employee development across the Kansas City hub.
• Partner with technology and business leaders to introduce digital servicing solutions, process automation, and flexible work models.
• Maintain crisis management, safety, security, business continuity, staffing, operational, and data-security standards.

Requirements

• Bachelor’s degree and at least 8 years of experience in financial services, collections, operations, or customer service call-center environments; alternatively, 12 years of relevant experience without a degree.
• At least 8 years of supervisory or leadership experience managing exempt and non-exempt employees in a large matrixed organization.
• Must be located in or willing to relocate to Kansas City, MO.
• Strong Microsoft Office skills, including Word, Excel, PowerPoint, and Outlook, with experience using Excel pivot tables and basic formulas to analyze data.
• Strong written communication, influencing, and stakeholder-management skills.
• Legal authorization to work in the U.S. is required; visa sponsorship is not available now or in the future.

Nice to have

• Experience leading large teams across virtual, remote, and physical work environments.
• Project management experience developing business or functional initiatives.
• Expertise in collections, operations, consumer banking, customer service, or risk management.
• Experience collaborating across functions, locations, or countries.

Culture & Benefits

• Flexible working model with the option to work from home near a hub or from an office, subject to required in-person hub engagement.
• Inclusive culture focused on belonging, connection, employee voice, and professional growth.
• Employee Resource Groups engage more than half of the workforce.
• Onboarding includes a drug test, background investigation, and fingerprinting.