Director, Client Service (Quantitative Investment Sciences)

Location: Boston, United States; hybrid work arrangement with up to 18 approved remote workdays per quarter

Base salary: $135,000–$155,000 USD annually, plus a discretionary annual bonus and potential long-term rewards and benefits.

Company

hirify.global is a global investment firm with a collaborative, diverse, and innovation-oriented culture focused on serving clients and investing partners.

What you will do

• Build and manage a dedicated Quantitative Investment Sciences Client Service team and establish a scalable, repeatable service model.
• Serve as the primary contact for existing clients and manage routine QIS-related requests, questions, and inquiries.
• Coordinate with QIS, Investor Relations, Technology, and Operations to triage and resolve complex issues involving portals and quantitative tools.
• Ensure requests are accurately logged and define, measure, and communicate service KPIs such as volumes, turnaround times, and resolution rates.
• Implement new QIS processes and procedures, lead internal change management, and integrate QIS support into firm-wide processes.
• Develop client-facing communications, FAQs, standard responses, training, and enablement materials for the broader Client Service organization.

Requirements

• Bachelor’s degree in Business, Finance, Economics, Mathematics, Statistics, or a related field; a master’s degree or equivalent experience is preferred.
• 7–10 years of client-facing experience in institutional client service or relationship management within private markets, asset management, or financial technology.
• Experience collaborating with investment, quantitative, and technology teams to identify and resolve issues.
• Ability to explain quantitative concepts to non-technical audiences, supported by strong verbal, written, presentation, and relationship-building skills.
• Strong process management, intake and triage, collaborator management, internal alignment, and change management capabilities.
• Strong proficiency in Microsoft Office, especially Excel and PowerPoint; familiarity with Salesforce is advantageous.

Nice to have

• CFA or CAIA designation, or equivalent experience.
• Experience in marketing planning and content creation within financial services.

Culture & Benefits

• Hybrid schedule with manager-approved remote workdays.
• Collaborative, open, diverse, and inclusive working environment.
• Annual discretionary bonus based on individual and firm performance.
• Potential long-term reward programs, retirement benefits, health and insurance coverage, paid time off, and wellness programs.