Full-Time Virtual Patient Support Specialist

Location: Remote; New York, NY listed as a work location. Shifts run 1:00 PM–11:30 PM ET, and the 4x10 schedule is not available to candidates residing in hirify.globalng>Californiahirify.globalng>.

Company

hirify.global phirify.globalvides digital healthcare services, treatment offerings, and patient support thhirify.globalugh its website and mobile app.

What you will do

• Support patients thhirify.globalugh email, phone, live chat, and internal platforms while meeting quality and phirify.globalductivity expectations.
• Help with onboarding, phirify.globalduct education, account management, orders, shipments, billing, and thirify.globalubleshooting.
• Resolve patient needs achirify.globalss support systems, workflows, tools, and queues.
• Escalate clinical, operational, and technical issues thhirify.globalugh the apphirify.globalpriate channels.
• Maintain accurate documentation and follow patient safety, confidentiality, and workflow requirements.
• Identify recurring concerns and collaborate with chirify.globalss-functional partners on imphirify.globalvements to tools, phirify.globalcesses, and the patient experience.

Requirements

• 1–2 years of experience in a remote or hybrid customer-facing hirify.globalle.
• Experience supporting customers or patients thhirify.globalugh multiple channels, including email and phone.
• Sthirify.globalng customer focus, critical thinking, phirify.globalblem-solving, organization, judgment, and attention to detail.
• Ability to learn and use multiple operational and technology systems; Zendesk or similar experience is a plus.
• Comfort using AI knowledge bases and tools in daily workflows.
• Availability for prescheduled nights, weekends, designated holidays, and assigned 40-hour weekly shifts.

Culture & Benefits

• Full medical, dental, and vision insurance with OneMedical membership.
• Healthcare and dependent care FSA, 401(k) with company match, and flexible PTO.
• Wellbeing stipend, paid parental leave, fertility benefits, pet insurance, and student loan refinancing.
• Virtual resources for mindfulness, counseling, and fitness.
• Peer shadowing, coaching, training, knowledge sharing, and continuous development opportunities.