Customer Evolution Manager, SAP AMS

Location: Canada-based remote role, with flexible hybrid work options and occasional travel across North America, typically under 15% of working time. Toronto.

Company

hirify.global is an international consulting and technology group supporting end-to-end Data & AI transformations through management consulting, technology expertise, proprietary solutions, and applied research.

What you will do

• Own client relationships, operational delivery, service health, and commercial account performance across SAP AMS portfolios.
• Lead daily delivery, ticket assignment, resource coordination, incident management, monitoring, preventive maintenance, and SAP S/4HANA Cloud release readiness.
• Govern SLA and SLO performance, risks, escalations, quality, budgets, invoicing, margins, and service reporting.
• Move engagements from reactive support toward continuous value creation through improvement backlogs, automation, process simplification, clean-core alignment, and recurring incident elimination.
• Identify Evolution and consulting opportunities and provide business context to Sales and Customer Solution teams.
• Coach consultants, support staffing and succession planning, lead post-go-live AMS transitions, and maintain structured client knowledge bases using AI-enabled delivery tools.

Requirements

• At least seven years of relevant ERP experience, including significant SAP delivery and SAP Application Management Services or managed-services experience.
• Experience owning client relationships, running governance, handling escalations, supporting renewals, and developing accounts.
• Strong ITIL-aligned incident, problem, and change management knowledge with SLA governance experience.
• Working knowledge of SAP S/4HANA and familiarity with RISE with SAP and GROW with SAP delivery models.
• Experience managing delivery budgets, margins, multidisciplinary consultant teams, workload allocation, staffing, and consultant development.
• Bachelor’s degree required. Professional communication skills in English are required.

Nice to have

• Experience serving Canadian mid-market clients in consumer packaged goods, retail, metals, or mining.
• Experience transitioning SAP S/4HANA clients from go-live to steady-state AMS and continuous improvement.
• Experience with AI-enabled service delivery, structured knowledge management, SAP Cloud ALM, Solution Manager, or comparable platforms.
• ITIL 4 Foundation, SAP S/4HANA, PMP, or PRINCE2 certification.

Culture & Benefits

• Permanent employment with flexible hybrid work options.
• Professional development opportunities and profit sharing.
• Health and well-being insurance from the first day.
• Deferred Profit-Sharing Regime and employer participation in an RRSP.
• Public transit and cell phone allowance.