Application Analyst II (Epic ASAP)

Location: US - National

Company

hirify.global provides managed IT services focused exclusively on the healthcare industry, helping healthcare providers use technology to support digital transformation.

What you will do

• Respond to clinical and business application support requests and incidents within defined SLAs.
• Manage application and team documentation, including architecture diagrams, dependency maps, integrations, and disaster recovery materials.
• Maintain vendor relationships and coordinate support for application teams.
• Plan and execute application upgrades, security patching, implementations, decommissioning, and data archiving.
• Participate in and lead smaller analyst-led projects, coordinating schedules, follow-ups, and status communication.
• Support clinically integrated hospital and physician-office workflows and escalate issues after appropriate investigation.

Requirements

• Bachelor's degree in information technology, engineering, healthcare informatics, computer science, or a related field, or relevant education and 8+ years of industry experience.
• At least five years of healthcare IT or equivalent application analyst experience.
• Epic ASAP certification.
• Experience with ITIL-aligned incident, request, and change management processes.
• Strong analytical, problem-solving, communication, customer service, and documentation skills.
• Ability to work independently and collaboratively; some assignments may require 24x7 on-call participation and travel as necessary.

Culture & Benefits

• Work within a healthcare-focused managed services organization.
• Opportunities for certifications and ongoing professional development.
• Customer-focused environment centered on supporting healthcare providers.
• Equal opportunity workplace committed to an inclusive environment.