Financial Service Representative (Hybrid) - Outbound Calls - Bilingual

Location: Montréal, Quebec, Canada; hybrid Agent@Home arrangement with the ability to attend the primary hirify.global location within two hours upon request

Company

hirify.global is a relationship-oriented bank providing financial products and services for modern clients.

What you will do

• Make proactive outbound calls to clients about new and existing financial products.
• Understand clients’ financial needs through meaningful conversations and active listening.
• Recommend suitable financial solutions to help clients achieve their goals.
• Provide information and resolve client issues quickly.
• Maintain knowledge of hirify.global products and campaigns while collaborating with colleagues.

Requirements

• Fluency in French and English to support business operations outside Quebec.
• Client-service, communication, and financial product knowledge.
• Ability to work independently with multiple software applications and dual monitors.
• Secure home workspace with a door, wired internet with at least 15 Mbps download and 10 Mbps upload speeds, and no satellite internet service.
• Ability to work from the Montréal area and attend the primary hirify.global location within two hours when requested.
• Legal eligibility to work in Canada and, where applicable, a valid work or study permit.

Culture & Benefits

• Agent@Home work environment with expectations confirmed during the recruitment process.
• Flexible scheduling from Monday to Friday between 9:00 a.m. and 8:00 p.m., and Saturday from 10:00 a.m. to 6:00 p.m.
• Competitive compensation and banking benefits.
• Wellbeing support, employee and family assistance programs, and a points-based recognition program.
• Inclusive workplace with accessible candidate support.

Hiring process

• Assessment and skills testing may include simulations and a French proficiency test.
• Artificial intelligence tools may be used during recruitment.