Senior Manager, Global Premier Support

Location: Mountain View, California; Plano, Texas; or San Francisco, California, United States. Occasional travel to team locations is expected.

Salary: $170,400–$234,300 USD annually for Zone 1 locations; $144,900–$199,200 USD annually for Zone 3 locations. Additional annual performance bonus, equity, and benefits may be available.

Company

Databricks provides a unified Data and AI Platform used by organizations worldwide to build and scale data, AI, analytics, and agent applications.

What you will do

• Lead, hire, onboard, mentor, and develop a high-performing team of Designated Support Engineers.
• Operationalize process improvements that meet or exceed team performance KPIs.
• Partner with field, engineering, support, product, sales, and go-to-market teams to improve the post-sales experience.
• Coordinate customers, account teams, and regional GTM leadership to resolve technical blockers.
• Enhance support programs and offerings based on evolving customer needs.
• Conduct internal and external Support Experience QBRs.

Requirements

• 15+ years of industry experience, including at least 7+ years of management experience.
• 5+ years of technical support or field leadership experience managing global technical teams.
• Proven ability to hire and scale high-performing support or field teams.
• Experience working with strategic customers, senior executives, and senior customer leaders across competing priorities.
• Preferred technical experience with Python, Java or Scala application development, SQL databases, Linux/Unix systems, or AWS, Azure, or GCP.
• B.S. degree in Computer Science or a related field is required; M.S. preferred.

Culture & Benefits

• Comprehensive benefits and perks are offered according to regional eligibility.
• Inclusive hiring practices and an environment where employees can excel.
• Additional compensation may include an annual performance bonus and equity.