Site Reliability SME (AWS)

Location: Hybrid role based in McLean, Virginia, United States, with work at the corporate headquarters in Tyson’s Corner, Vienna, VA.

Company

hirify.global delivers AI, cloud, cybersecurity, and modernization solutions for federal agencies, national security, and health and humanitarian missions.

What you will do

• Provide technical leadership for cloud operations and site reliability in a secure AWS GovCloud environment.
• Facilitate incident management for service disruptions and degradations within established SLAs, including support beyond core business hours during outages.
• Collaborate with operations managers, technical leads, environmental engineers, cybersecurity specialists, and stakeholders to prioritize and complete initiatives.
• Improve and document operational processes, procedures, agile SAFe practices, and team structures.
• Develop metrics and reporting for monthly deliverables.
• Streamline task management and documentation in ServiceNow, Confluence, and Jira.

Requirements

• Hands-on experience as a Cloud Operations Engineer with IT operations experience and technical leadership responsibilities.
• Technical expertise in one or more of Windows, Linux, and AWS.
• Five years of related work experience as a technical leader and a bachelor's degree.
• Must be clearable for DoD Public Trust or higher.
• IAT II certification, such as Security+ or equivalent.
• Strong communication, stakeholder management, customer service, delegation, and requirements-gathering skills.

Nice to have

• AWS SRE experience.
• Strong Windows and/or Linux operating system expertise.
• IAT/IAM III certification.
• AWS certification.

Culture & Benefits

• Medical, dental, and vision coverage.
• 401(k) and IRA retirement plans.
• Life insurance, short- and long-term disability coverage, and family leave.
• Paid vacation, sick leave, and public holidays.
• Training and development opportunities.