13 дней назад
Director, CX Strategy (AI)
90 000 - 140 000CAD
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Director, CX Strategy (AI): Developing enterprise-level customer experience strategies for large-scale brand ecosystems across digital and physical channels with an accent on human-centric design, digital transformation, and emerging technologies. Focus on orchestrating cross-functional solutions, building measurement frameworks, leading strategic pitches, and translating customer experience strategy into measurable business outcomes.
Location: Toronto, Canada; hybrid work with office attendance an average of four days per week
Salary: $90,000–$140,000 CAD per year
Company
is a global creative company combining brand experience, customer experience, and commerce to create connected brands, and is part of WPP.
What you will do
- Lead enterprise-level CX strategies across digital and physical ecosystems.
- Partner with clients and Creative, Technology, Data, and Account leaders to design solutions that drive measurable transformation.
- Identify business development opportunities, lead strategic pitches, and frame innovative responses to complex client challenges.
- Establish measurement frameworks linking CX initiatives to KPIs, business outcomes, and continuous optimisation.
- Develop thought leadership on cultural, technological, and industry shifts.
- Mentor and develop a Strategist within the CX practice.
Requirements
- 7+ years of strategic leadership experience across CX, Digital Strategy, Product, or Service Design.
- Proven experience orchestrating large-scale brand ecosystems.
- Expertise in enterprise marketing fundamentals and digital transformation.
- Experience integrating emerging technologies such as AI, CRM, CMS, and loyalty or membership programs into customer journeys.
- Leadership, senior-level client management, and successful business development or pitch experience.
- Ability to connect business objectives, human insights, and technology into actionable strategies.
Culture & Benefits
- Hybrid work model focused on creativity, collaboration, and connection.
- Flexibility and accommodations can be discussed during the interview process.
- Equal opportunity workplace committed to respect, inclusion, and career growth.
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