Documentation Engineer (AI)

Location: Remote (Global)

Company

hirify.global is the world's largest healthcare platform, connecting millions of patients with doctors across 13 countries through marketplaces, SaaS, and AI-driven tools.

What you will do

• Define and maintain a scalable content model for product knowledge, ensuring consistency across internal and external knowledge bases.
• Work directly in GitHub to extract logic from code, transforming it into clear, reviewable documentation.
• Design and implement methods for keeping knowledge current with frequent product releases.
• Lead the team in transitioning from traditional article writing to fact-checking and content engineering.
• Collaborate with Product Managers, Product Marketing, and Engineering to identify and document knowledge gaps.
• Test and improve the quality of AI assistant answers against established benchmarks.

Requirements

• 4 to 7 years of experience in technical writing, documentation engineering, or knowledge management.
• Proficiency with Git and GitHub, including managing branches, pull requests, and navigating large codebases.
• Experience designing content structures using formats like Markdown, YAML, or JSON.
• Understanding of how AI assistants retrieve and utilize content.
• Professional English (C1+) required.
• Must have legal right to work in your country of residence; no visa sponsorship available.

Culture & Benefits

• Global remote-first environment with flexible working hours.
• Healthcare insurance and wellness support (gym memberships, mental health).
• Generous time-off policies including vacation and recharge days.
• Opportunities for career growth and cross-functional project involvement.
• Access to physical office hubs in various international locations if preferred.

Hiring process

• Introductory chat with a Talent Partner.
• Hiring Manager interview to discuss background and aspirations.
• Live business case exercise to evaluate problem-solving approach.
• Final interview with a Senior Leader or Peer.