Business Manager, Client Management Frameworks (Assistant Vice President)

Location: BOS Singapore; onsite role

Company

hirify.global is a private bank within OCBC Group’s global network of subsidiaries and offices.

What you will do

• Own the full lifecycle of client management frameworks, including design, implementation, governance, operations and continuous enhancement.
• Design and operationalise business processes, operating models, ownership models, decision-making processes and control requirements.
• Lead strategic initiatives and transformation programmes by managing plans, milestones, risks, dependencies and stakeholder workshops.
• Coordinate framework operations, exception management, issue resolution, periodic reviews and governance administration.
• Build partnerships across Front Office, Operations, Compliance, Financial Crime Compliance, Legal, BOS and OCBC entities.
• Develop dashboards, performance metrics and actionable business insights to improve framework effectiveness and operational efficiency.

Requirements

• 5–8 years of experience in business management, operating model design, business transformation, consulting, COO Office, client lifecycle management or private banking.
• Experience designing, implementing and managing business frameworks, operating models or strategic initiatives with governance and ongoing operational management.
• Strong project management, business process design and operationalisation capabilities across multiple stakeholders.
• Strong analytical, problem-solving and structured communication skills, including management papers, governance submissions and executive presentations.
• Strong stakeholder management and influencing skills across functions and seniority levels.
• Self-starter with strong ownership, accountability and execution discipline in a dynamic environment.

Nice to have

• Experience in business transformation, remediation or operating model programmes within private banking, wealth management or financial services.
• Knowledge of client lifecycle management, including onboarding, KYC, AML/CDD and client portfolio governance.

Culture & Benefits

• Culture of openness, teamwork and fairness.
• Professional and personal development programmes.
• Attractive remuneration and non-financial benefits.
• Opportunities to develop within OCBC Group’s global network of subsidiaries and offices.