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21 день назад

Technical Support Representative - Enterprise & Desktop (Windows, Mac, Bluetooth)

Формат работы
onsite
Тип работы
fulltime
Грейд
middle
Английский
c1
Страна
Ireland
Вакансия из списка Hirify.GlobalВакансия из Hirify Global, списка международных tech-компаний
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Описание вакансии

Текст:
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TL;DR
Technical Support Representative - Enterprise & Desktop (Windows, Mac, Bluetooth): Resolving software, connectivity, and hardware issues for business customers using enterprise desktop products and support software, with an accent on Windows, Mac, USB, wireless, and Bluetooth technologies. Focus on troubleshooting escalated tickets, guiding Tier 1 support, identifying customer trends, and providing occasional support for low-complexity Video Collaboration products.

Location: Cork, Ireland

Company

hirify.global develops enterprise desktop hardware and software that support collaboration and productivity.

What you will do

  • Troubleshoot software, connectivity, and hardware issues for business customers by phone and email.
  • Resolve escalated tickets from Tier 1 support and provide guidance to prevent unnecessary escalations.
  • Support enterprise desktop products, including mice, keyboards, webcams, headsets, and related software.
  • Provide feedback on issue trends, new problems, and customer needs.
  • Provide occasional support for low-complexity Video Collaboration tickets and assist with related projects during lower-volume periods.

Requirements

  • At least 3 years of experience in technical support, including at least 1 year of remote support by phone.
  • At least 3 years supporting Windows, Mac, Bluetooth, wireless, and USB products.
  • At least 2 years supporting software used with hardware and experience supporting IT and office users.
  • Fluent written and spoken English and German are required.
  • Strong knowledge of customer care processes, communication, office technology, and relevant standards and ecosystems.
  • A four-year degree or equivalent experience.

Nice to have

  • Experience supporting enterprise or business-to-business customers.
  • Experience with Salesforce, Oracle, or Zendesk support ticketing systems.
  • Experience with QA or SQA testing.
  • Experience with Confluence, Asana, or other knowledge management systems.

Culture & Benefits

  • Flexible work environments and a culture focused on collaboration, inclusion, and wellbeing.
  • Comprehensive and competitive benefits that vary by location.
  • Support for physical, financial, emotional, intellectual, and social wellbeing.

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