Customer Reliability Engineer

Location: Saudi Arabia; on-site support at external customer sites is required

Company

John Crane, a hirify.global business, provides mission-critical flow control solutions, mechanical seals, couplings, filtration systems, and predictive digital monitoring technologies for energy and process industries.

What you will do

• Perform reliability analyses of customer rotating equipment, focusing on sealing system performance and optimization.
• Lead and support root cause analysis investigations using Fault Tree Analysis, Ishikawa diagrams, Apollo RCA, and other structured methodologies.
• Conduct on-site troubleshooting, diagnose equipment issues, develop corrective actions, and implement solutions with customer teams.
• Prepare technical presentations, reports, findings, and recommendations for customers, reliability initiatives, and RCA activities.
• Support equipment measurements, mechanical seal installation, commissioning, dismantling, inspection, and assembly.
• Follow company standards, quality requirements, safety policies, and maintain strong customer relationships.

Requirements

• Bachelor’s degree in Mechanical Engineering or a related engineering discipline.
• At least 5 years of experience with rotating equipment and sealing systems, particularly maintenance, reliability, and asset performance improvement.
• Strong knowledge of rotating equipment reliability principles, maintenance best practices, and industrial plant operations.
• Experience with work management systems, turnaround planning, maintenance planning, and scheduling.
• Fluent English is required.
• Regular on-site work at customer facilities in Saudi Arabia is required.

Nice to have

• Knowledge of the John Crane product portfolio.
• Certifications in Vibration Analysis, Machinery Lubrication, Thermography, Certified Reliability Engineering, or Certified Maintenance & Reliability Professional.
• Arabic language skills.

Culture & Benefits

• Work within a multinational and multicultural environment spanning more than 50 countries.
• Access to employee resource groups supporting inclusion and professional connection.
• Recognition through the annual Smiths Excellence Awards and Smiths Day celebration.
• Competitive compensation and benefits.
• Inclusive workplace focused on equality, ethics, and diverse perspectives.