Associate Cash Applications Specialist (BPO)

Location: Ukraine; Fully remote

Company

hirify.global provides business and technology advisory, enterprise solutions, customer experience, design, managed services, product development, and software development.

What you will do

• Maintain accurate customer accounts receivable balances, including payment and credit applications.
• Process daily ACH payments and check deposits, reconcile entries, and resolve variances.
• Post customer payments and update daily bank report spreadsheets.
• Contact customers about remittances, payment questions, failed payments, and banking information.
• Monitor email and Zendesk tickets while responding to customer inquiries.
• Review AR aging reports, investigate unapplied credits, and collaborate with internal teams to resolve account issues.

Requirements

• Bachelor’s degree in Accounting, Finance, Business, or a related field.
• 1–3 years of experience in cash applications, accounts receivable, or a similar finance role.
• Upper-Intermediate English with strong verbal and written communication skills.
• Strong knowledge of MS Excel, PowerPoint, and Word.
• Analytical, problem-solving, organizational, and attention-to-detail skills.
• Ability to work with multiple systems, manage concurrent tasks, and communicate with clients and internal teams.

Nice to have

• Experience in a SaaS environment or with Intacct.
• Familiarity with Stripe, Paya, Braintree, Salesforce, Zendesk, or similar systems.
• Understanding of accounts receivable and collections processes.
• Experience handling banking or payment-related information.

Culture & Benefits

• Fully remote work from Ukraine.
• International working environment.
• Equal opportunities in recruitment, career development, and leadership.
• Structured recruitment process with talent, technical, and customer interviews.

Hiring process

• Submit a CV describing core skills and career goals.
• Complete a talent call and technical interview.
• Some roles include a customer interview before the offer.