Customer Energy Program Advisor (Demand Response)

Location: Irwindale, California, US; hybrid work with required attendance at an SCE facility. Employees are generally required to work and reside in California.

Salary: $129,200–$193,700 per year

Company

hirify.global provides utility services and develops customer-focused clean energy programs supporting reliable electricity and California’s clean energy future.

What you will do

• Manage Demand Response and Distributed Generation contracts with third-party aggregators.
• Lead implementation of customer programs, ensuring customer value, operational efficiency, and regulatory compliance.
• Coordinate program activities with internal teams, external vendors, aggregators, and utility operations.
• Review dashboards, reports, customer feedback, efficiency metrics, and cost-effectiveness data to identify issues and improvements.
• Oversee reporting obligations, budgets, settlements, deliverables, event readiness, and contract transition activities.
• Serve as a subject matter expert, develop training, and support outreach events.

Requirements

• Seven or more years of experience in customer service, corporate, administrative, analytical, or business operations roles.
• At least two years of experience supporting customer programs, services, or projects.
• Experience with program compliance, reporting, stakeholder coordination, and operational processes.
• Ability to lead cross-functional workstreams, manage competing priorities, resolve issues, and influence stakeholders without direct authority.
• Strong communication, analytical, reporting, and relationship-building skills.
• Successful candidates must pass a Personnel Risk Assessment or background investigation for a NERC/CIP impacted position.

Nice to have

• Experience managing contracts, vendors or aggregators, service-level performance, budgets, purchase orders, invoices, settlements, and deliverables.
• Experience with Demand Response, Distributed Generation, distributed energy resources, clean energy programs, utility operations, or wholesale energy markets.
• Experience supporting regulatory filings, testimony, data requests, audits, or financial reporting.
• Experience with Excel, Power BI, SAP, Ariba, or similar systems.
• Experience creating procedures, trackers, training materials, or business continuity documentation.

Culture & Benefits

• Hybrid work with designated days at an SCE facility and remote work on remaining days.
• Participation in an emergency response and business continuity program may be required.
• On-call Incident Management Team rotation approximately every four to six weeks.
• Training is required before receiving unescorted access to the assigned work location.
• Work supports clean energy, carbon reduction, customer reliability, and utility operations.