Customer Service Senior Representative, Patient Scheduling - Accredo - Remote

Location: Fully remote, but candidates must be located within 50 miles of the New Orleans, Louisiana branch. Working hours are Monday–Friday, 8:00 a.m.–5:00 p.m. Central Time. Home internet must use cable broadband or fiber optic service with at least 10 Mbps download and 5 Mbps upload speeds.

Company

Health services organization providing pharmacy, care, and benefit solutions designed to improve access to treatment and patient outcomes.

What you will do

• Schedule home-infusion visits across a regional network of branches.
• Assign nurses to patients, coordinate new referrals, reschedule visits, and verify appointment accuracy.
• Coordinate with nursing, pharmacy, reimbursement, field staff, prescribers, patients, and internal departments.
• Monitor email and nursing mailboxes, respond to inquiries, and prioritize follow-up requests.
• Research referral and scheduling issues, resolve non-clinical problems, and enter data accurately into relevant systems.
• Use multiple Excel documents to track work, urgency, and completion requirements.

Requirements

• High school diploma or GED.
• At least 5 years of relevant customer service experience.
• High proficiency and regular use of Excel and Outlook.
• Strong written and verbal professional communication skills.
• Ability to work proactively, multitask, adapt quickly, solve problems, make independent decisions, and work under virtual management and training.
• Strong attention to detail.

Culture & Benefits

• Fully remote work arrangement within the defined geographic area.
• Fast-paced work within a central nursing team supporting home-infusion services.
• Collaboration across nursing, pharmacy, reimbursement, field, and administrative functions.