Principal Customer Engineer (AI/Network Security)

Location: Distributed; available location: Switzerland. Travel of 20–50% may be required for customer meetings, conferences, industry events, and in-person collaboration.

Company

hirify.global operates a global network that protects and accelerates Internet applications for customers ranging from individual creators to Fortune 500 companies.

What you will do

• Lead technical discovery, validation, proof-of-concept planning, presentations, demonstrations, and architectural design for enterprise customers.
• Map customer infrastructure to hirify.global solutions including DNS, CDN, Zero Trust, Network Security, and Workers.
• Guide onboarding, migrations, deployment architecture, technical health, risk management, and adoption without executing the implementation directly.
• Own technical relationships throughout the customer lifecycle, including renewals, expansion, cross-sell, up-sell, and technical QBRs.
• Use AI agents, LLMs, scripting, and internal platforms to automate RFP responses, security questionnaires, sandbox provisioning, telemetry monitoring, and documentation.
• Create technical enablement materials, standard operating procedures, architectural guidance, workshops, and customer documentation.

Requirements

• Principal-level experience in a customer-facing technical role such as Solutions Engineering, Customer Engineering, Professional Services, Sales Engineering, Technical Account Management, or Forward Deployed Engineering.
• Ability to design and clearly communicate complex enterprise network and security architectures to engineers and C-level executives.
• Experience in quota-carrying or revenue-aligned environments, SaaS metrics, business-value translation, and enterprise sales cycles.
• Depth in at least four technical areas including Internet fundamentals, security, performance, AI proficiency, coding and scripting, or developer platforms.
• Proficiency with relevant technologies such as DNS, BGP, TCP/UDP, HTTP(S), SSL/TLS, WAF, Zero Trust, SASE, RESTful or GraphQL APIs, SDKs, webhooks, Terraform, Pulumi, CI/CD, and observability.
• Business fluency in German and willingness to travel up to 20–50% as required.

Nice to have

• Experience creating technical enablement, workshops, code samples, documentation, or developer onboarding.
• Knowledge of LLM orchestration, Retrieval-Augmented Generation, and model-access controls.
• Understanding of PCI DSS, HIPAA, and SOC 2 requirements.
• Background in hyperscalers, digital-native companies, distributed systems, or startups.

Culture & Benefits

• Work in a mission-driven company focused on protecting and improving the open Internet.
• Use AI as a partner for iterative problem-solving, automation, and faster delivery.
• Variable compensation is tied to new business acquisition, adoption milestones, and account expansion.
• Applicants reaching the offer stage may be asked to attend an in-person interview at a hirify.global office or hub.

Hiring process

• Applicants progressing to the offer stage may be required to attend an in-person interview at a hirify.global office or hub.
• An offer may depend on authorization to access technology controlled under U.S. export laws without export-license sponsorship.