13 дней назад
Customer Excellence Representative (Manufacturing)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Customer Excellence Representative (Order-to-Cash/Manufacturing): Managing customer order fulfillment and end-to-end Order-to-Cash activities in Mexico City, with an accent on customer relationships, logistics coordination, invoicing, compliance, and master data. Focus on resolving customer and invoice disputes, supporting delivery execution, maintaining documentation, and simplifying business processes and tools.
Location: Mexico City, Mexico — Plaza Carso
Company
develops chemistry-based products and sustainable solutions for clean energy, advanced electronics, climate-friendly cooling, computing, paints, and coatings.
What you will do
- Manage customer order fulfillment in accordance with SOX controls, FSOP, and import/export requirements.
- Coordinate the end-to-end Order-to-Cash process, including customer onboarding, orders, returns, delivery monitoring, invoicing, and accounts receivable disputes.
- Develop customer relationships, investigate complaints, provide customer information to Sales, and support payment collection.
- Coordinate with Supply Chain and operational sites on fulfillment, logistics, transportation, warehouse, and delivery data.
- Maintain customer, product, and other master data, customer portal invoice information, and fulfillment documentation.
- Review customer orders against business policies, audit procedures, and drive initiatives that simplify processes and improve customer experience.
Requirements
- Bachelor’s degree or higher, or equivalent education, with 4+ years of relevant experience.
- Fluent written and oral Spanish and English.
- Customer-centric approach with strong customer care experience.
- Strong interpersonal, communication, teamwork, problem-solving, organization, and documentation skills.
- Ability to manage multiple priorities and work proactively under pressure in a fast-paced environment.
- Advanced Microsoft Office skills.
Nice to have
- Customer service experience in the chemical or manufacturing industry.
- Knowledge of international trade, import and export shipments, customs, and tax documentation.
- Experience with SAP, SFDC, or Salesforce.com.
Culture & Benefits
- Work in a business focused on sustainability, safety, performance, and trusted chemistry.
- Collaborate across Sales, Supply Chain, logistics, finance, and operational teams.
- Contribute to process and business-tools improvements that enhance customer experience.
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