CC Associate Inbox (BAS)

Location: Tijuana, Baja California, Mexico; shifts between 5am–5pm PST, with occasional overtime based on business needs.

Company

hirify.global is a medical technology company developing clinically differentiated products, services, and integrated technologies for orthopedics and active lifestyles.

What you will do

• Handle inbound and outbound customer calls and email communications regarding orders, products, pricing, and service inquiries.
• Process customer orders accurately and manage them according to established procedures.
• Resolve backorder escalations, urgent corrections, pending orders, price discrepancies, and other high-priority customer issues.
• Collaborate with Supply Chain and Manufacturing to determine accurate ETAs for deficient products.
• Propose alternative solutions, build relationships with field professionals, and coordinate customer needs across departments.
• Document customer interactions, data requirements, open requests, and follow-up actions.

Requirements

• At least 2 years of customer service experience preferred.
• Strong verbal, written, interpersonal, and customer service skills.
• Ability to analyze data, identify trends and root causes, explain complex issues clearly, and manage multiple priorities.
• Experience with Oracle, Agile, or Salesforce preferred.
• Responsive, organized, detail-oriented, proactive, punctual, and able to work effectively in a fast-paced environment.
• Availability to work any shift between 5am and 5pm PST, with occasional overtime.

Nice to have

• Experience in the medical device or manufacturing industry.
• Demonstrated success building rapport with customers and exceeding customer expectations.

Culture & Benefits

• Customer satisfaction is the primary focus of the role.
• Work involves collaboration with Supply Chain, Manufacturing, data analysts, and other departmental functions.
• Professional, ethical, responsible, and team-oriented conduct is expected.
• Equal employment opportunities and reasonable accommodation are provided in accordance with applicable law.