Quality & Compliance Specialist (Customs Compliance)

Location: Tonawanda, New York, United States. Monday–Friday, 7:00 AM–3:30 PM EST. The posting lists the role as non-remote in the location details.

Salary: $21.14–$29.59 USD hourly

Company

hirify.global provides freight forwarding, import and export services, customs brokerage, trade and customs advisory services, transportation, distribution, and e-commerce trade facilitation solutions.

What you will do

• Review customs entries and shipment documentation for accuracy, completeness, and compliance.
• Verify tariff classifications and correct entry discrepancies using approved databases, SOPs, tariff resources, and government websites.
• Investigate and resolve ABI errors and Census warnings to support acceptance by U.S. Customs and Border Protection.
• Ensure shipments subject to Other Government Agency requirements follow applicable regulations and company policies.
• Audit automated processing, identify process improvements and AI enhancement opportunities, and support customer invoice updates.
• Collect compliance documentation, contact customers about missing information, and provide coaching and training when errors are identified.

Requirements

• High school diploma or GED.
• Three years of business or customer service experience.
• Strong attention to detail, accuracy, analytical thinking, and problem-solving skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Effective written and verbal communication skills.
• Ability to work independently and collaboratively while handling confidential information professionally.

Culture & Benefits

• Full-time regular employment with a Monday–Friday schedule.
• Health, vision, and dental insurance for eligible employees.
• Retirement benefits and tuition reimbursement.
• Collaboration with internal departments, customers, and external stakeholders.